Frequently Asked Questions
General
App Content and Functionality
Registration and Account
Subscription and Billing
General
Can I use My Love Your Love on my own?
Unfortunately My Love Your Love doesn’t work for individuals. The whole concept of My Love Your Love is that BOTH partners commit to working on their relationship together. This will guarantee a more positive outcome.
Is there any relationship this app is not suitable for?
My Love Your Love is not suitable for couples where domestic violence is the primary issue. If you are experiencing domestic violence in your relationship then we suggest you seek assistance with a therapist or a domestic violence support service.
How do I know if this app would be suitable for my relationship?
This app is suitable for any couple who want to improve their relationship. Perhaps the zing in the relationship has faded, you want a guide for continued connection and growth or you just want to give your relationship a boost. The My Love Your Love app is also suitable for any couple that are struggling with their relationship, where conflict and/or communication is an issue, or where disconnection and dissatisfaction exists in the relationship.
Who is the My Love Your Love app for?
The My Love Your Love app is for couples who want to improve their relationship. If you are in a relationship you can use this app.
How does the My Love Your Love app work?
The My Love Your Love app is a fully interactive app to be used by two people in a relationship. The app syncs both partners together and leads them through a series of skills, challenges, lessons and activities as well as monitoring relationship satisfaction. The content of the app has been carefully curated to provide the most effective, fun and informative learning based on psychological research and clinical practice.
App Content and Functionality
I am stuck on a screen with no next button, why is this occurring and how do I fix this?
If this has occurred the fix is related to your Text Size or your View on your iPhone. Start by checking the view on your iPhone. You can do this by pressing Settings -> Display and Brightness -> View (Display Zoom)-> then select Standard-> press Done in top right. After this step you should try your app and see if this problem has resolved. If the problem has not resolved adjust your Text Size by going to Settings -> Display and Brightness -> Text Size. You should then adjust the bar back toward the centre. This should resolve the issue.
Can I reset the exercises?
Yes you can reset exercises and modules. The option to reset an exercise can come in handy if you stop an exercise halfway through or forget what you are up to. You can also reset a module which will be take you back to the beginning of that entire module. When one partner resets an exercise or module, the app will automatically reset the other partner’s exercise or module. To reset either a module or an exercise go to your Profile Page which you can get to by tapping the profile icon at the top right of the home screen. Then tap the Settings icon on the top left of the Profile Page. Here you will see a button that reads RESET EXERCISES. When you press this you will see the option to reset any current exercises and/or Modules.
I don’t have any sound, what do I do?
My Love Your Love uses videos to explain the different skills, exercises and activities within the app, so you will definitely need sound. If you notice you don’t have sound, check that your phone is not switched to silent mode.
What are the qualifications of the creators of this app?
Both Helen and Shahn are fully qualified and registered Clinical Psychologists. They have a combined 30+ years of experience working in psychology with individuals and couples.
What is the Relationship Health graph based on?
The Relationship Health graph is based on your most recent Relationship Satisfaction Survey answers. You will be asked at random to complete the Relationship Satisfaction Survey. This is so you have an idea of how your relationship is tracking.
How often should we use the app?
The more you work on your relationship the better. Generally speaking, we recommend you spend 15-20 minutes a day most days of the week working through the activities in the app. Obviously, you can do more or less based on your need but investing in your relationship on a regular basis is key to getting real change and growth.
What is My Love Your Love based on?
My Love your Love is a comprehensive couples therapy program specifically created to be used as an app. The concepts, exercises and skills in My Love Your Love are based on the Creator’s clinical experience as couples therapists and informed by psychological research.
Registration and Account
Can I start and stop the app as I please?
You can definitely choose to engage in the app when it works for you. However, you cannot pause and restart your subscription. If you no longer want to use the app you will need to cancel your subscription.
How do I enable/disable notifications?
Just head to your profile in the app and go to settings. Here you can enable or disable notifications. We recommend you keep notifications on as you will receive notifications about important information, for example, when your partner has responded to your letters or if you have new Love Generating Challenges available.
How do I change my password?
Easy peasy! Just head to your profile in the app and go to settings. Here you will be able to change your password.
I’m having trouble logging in…
If you have forgotten your password then don’t worry, just select the option to reset password on the login screen. You will be sent a new password to your registered email. You can also easily change your password within the app. If you still can’t log in or it seems to be another issue then send us an email to [email protected] or complete our contact form and we will see how we can help.
How do we get started with My Love Your Love?
It’s super easy. Both of you need to download the app from either the Apple App Store or Google Play Store. Only one of you registers both partner’s details. Do this by selecting “Register you and your partner” on the login page. During this process you will create a password for yourself. Your partner then selects “My partner has registered me, first time log in” on their login page. They will be prompted to set their own password. After this you will both be ready to login and your apps will be synced! You will both then watch the explainer video and then select your subscription type and start your 7-day free trial. Hooray!
My partner and I both signed up, how do we connect our accounts?
Only one of you needs to sign up for you and your partner. But it’s ok if you both try to – great work on being proactive! If you both try and sign up, one of you will receive a notification that your email is already in use. If this occurs just select “My partner has registered me, first time log in”. Following this you and your partner will be synced and you can login into the app.
Do we both download the app and sign up?
You both need to download the app from either the App Store or Google play, but only one of you needs to register both partners. Whoever registers will add the details of their partner. The partner can then join on their app by selecting “My partner has registered me, first time log in”. You will both need to choose a subscription once you have logged into the app.
How do I sign up and create an account?
Firstly, both of you need to head to the Apple App Store or Google Play Store and download the My Love Your Love app. Then one of you will need to sign up and register. This person will add their details and the details of their partner. You will be synced together once the other partner chooses “My partner has registered me, first time log in”.
Subscription and Billing
How do I cancel my subscription?
All transactions are processed through the App Store or Google Play for your peace of mind so you can cancel easily at any time with a few simple taps on your phone. For Apple users go to Settings, then tap on your Apple ID profile, then tap Subscriptions, select My Love Your Love then press cancel subscription. For Android users go to the Google Play store. Tap on your profile icon, tap on Payments and Subscriptions, tap on My Love Your Love and select cancel Subscription.
Does My Love Your Love offer refunds?
Generally speaking My Love Your Love does not offer refunds. However, you can cancel your subscription anytime. Any request for refunds needs to be done via Apple or Google Play. However, if you are having an issue with the app please send us an email at [email protected] or complete our contact form and we will see how we can help.
Are there any notice periods for cancellations?
No! You can cancel anytime and there are no notice periods to wait out. Please be aware that if you are within a pay cycle (either monthly or annually) and you decide to cancel then you will still have access to the app for the remainder of the pay cycle and will not be charged again. However, you will not be refunded for whatever is left in that pay cycle.
Do we both pay for the app?
Yes! At My Love Your Love we encourage both partners to take responsibility for their relationship, so we’ve split the cost of the app over two users.
How much does the My Love Your Love cost?
When you sign up you will be given a 7-day free trial in which time you can start the app. You can cancel at any time within the 7 days and will not be charged. After the 7-day free trial you will be charged on either a monthly or annual subscription. The monthly cost is $8.99. The annual cost is $89.99. We’ve made this to be much more affordable than traditional couples therapy.
How do I pay?
Once you have downloaded the app you will be prompted to select an option for payment: monthly or annually. You will then be given a 7-day free trial which you can cancel within and not be charged. Your first payment will occur at the completion of the 7 day free trial. All payments are made through the App Store or Google Play for your peace of mind.
Frequently Asked Questions
General
Can I use My Love Your Love on my own?
Unfortunately My Love Your Love doesn’t work for individuals. The whole concept of My Love Your Love is that BOTH partners commit to working on their relationship together. This will guarantee a more positive outcome.
Is there any relationship this app is not suitable for?
My Love Your Love is not suitable for couples where domestic violence is the primary issue. If you are experiencing domestic violence in your relationship then we suggest you seek assistance with a therapist or a domestic violence support service.
How do I know if this app would be suitable for my relationship?
This app is suitable for any couple who want to improve their relationship. Perhaps the zing in the relationship has faded, you want a guide for continued connection and growth or you just want to give your relationship a boost. The My Love Your Love app is also suitable for any couple that are struggling with their relationship, where conflict and/or communication is an issue, or where disconnection and dissatisfaction exists in the relationship.
Who is the My Love Your Love app for?
The My Love Your Love app is for couples who want to improve their relationship. If you are in a relationship you can use this app.
How does the My Love Your Love app work?
The My Love Your Love app is a fully interactive app to be used by two people in a relationship. The app syncs both partners together and leads them through a series of skills, challenges, lessons and activities as well as monitoring relationship satisfaction. The content of the app has been carefully curated to provide the most effective, fun and informative learning based on psychological research and clinical practice.
App Content and Functionality
I am stuck on a screen with no next button, why is this occurring and how do I fix this?
If this has occurred the fix is related to your Text Size or your View on your iPhone. Start by checking the view on your iPhone. You can do this by pressing Settings -> Display and Brightness -> View (Display Zoom)-> then select Standard-> press Done in top right. After this step you should try your app and see if this problem has resolved. If the problem has not resolved adjust your Text Size by going to Settings -> Display and Brightness -> Text Size. You should then adjust the bar back toward the centre. This should resolve the issue.
Can I reset the exercises?
Yes you can reset exercises and modules. The option to reset an exercise can come in handy if you stop an exercise halfway through or forget what you are up to. You can also reset a module which will be take you back to the beginning of that entire module. When one partner resets an exercise or module, the app will automatically reset the other partner’s exercise or module. To reset either a module or an exercise go to your Profile Page which you can get to by tapping the profile icon at the top right of the home screen. Then tap the Settings icon on the top left of the Profile Page. Here you will see a button that reads RESET EXERCISES. When you press this you will see the option to reset any current exercises and/or Modules.
I don't have any sound, what do I do?
My Love Your Love uses videos to explain the different skills, exercises and activities within the app, so you will definitely need sound. If you notice you don’t have sound, check that your phone is not switched to silent mode.
What are the qualifications of the creators of this app?
Both Helen and Shahn are fully qualified and registered Clinical Psychologists. They have a combined 30+ years of experience working in psychology with individuals and couples.
What is the Relationship Health graph based on?
The Relationship Health graph is based on your most recent Relationship Satisfaction Survey answers. You will be asked at random to complete the Relationship Satisfaction Survey. This is so you have an idea of how your relationship is tracking.
How often should we use the app?
The more you work on your relationship the better. Generally speaking, we recommend you spend 15-20 minutes a day most days of the week working through the activities in the app. Obviously, you can do more or less based on your need but investing in your relationship on a regular basis is key to getting real change and growth.
What is My Love Your Love based on?
My Love your Love is a comprehensive couples therapy program specifically created to be used as an app. The concepts, exercises and skills in My Love Your Love are based on the Creator’s clinical experience as couples therapists and informed by psychological research.
Registration and Account
Can I start and stop the app as I please?
You can definitely choose to engage in the app when it works for you. However, you cannot pause and restart your subscription. If you no longer want to use the app you will need to cancel your subscription.
How do I enable/disable notifications?
Just head to your profile in the app and go to settings. Here you can enable or disable notifications. We recommend you keep notifications on as you will receive notifications about important information, for example, when your partner has responded to your letters or if you have new Love Generating Challenges available.
How do I change my password?
Easy peasy! Just head to your profile in the app and go to settings. Here you will be able to change your password.
I'm having trouble logging in...
If you have forgotten your password then don’t worry, just select the option to reset password on the login screen. You will be sent a new password to your registered email. You can also easily change your password within the app. If you still can’t log in or it seems to be another issue then send us an email to [email protected] or complete our contact form and we will see how we can help.
How do we get started with My Love Your Love?
It’s super easy. Both of you need to download the app from either the Apple App Store or Google Play Store. Only one of you registers both partner’s details. Do this by selecting “Register you and your partner” on the login page. During this process you will create a password for yourself. Your partner then selects “My partner has registered me, first time log in” on their login page. They will be prompted to set their own password. After this you will both be ready to login and your apps will be synced! You will both then watch the explainer video and then select your subscription type and start your 7-day free trial. Hooray!
My partner and I both signed up, how do we connect our accounts?
Only one of you needs to sign up for you and your partner. But it’s ok if you both try to – great work on being proactive! If you both try and sign up, one of you will receive a notification that your email is already in use. If this occurs just select “My partner has registered me, first time log in”. Following this you and your partner will be synced and you can login into the app.
Do we both download the app and sign up?
You both need to download the app from either the App Store or Google play, but only one of you needs to register both partners. Whoever registers will add the details of their partner. The partner can then join on their app by selecting “My partner has registered me, first time log in”. You will both need to choose a subscription once you have logged into the app.
How do I sign up and create an account?
Firstly, both of you need to head to the Apple App Store or Google Play Store and download the My Love Your Love app. Then one of you will need to sign up and register. This person will add their details and the details of their partner. You will be synced together once the other partner chooses “My partner has registered me, first time log in”.
Subscription and Billing
How do I cancel my subscription?
All transactions are processed through the App Store or Google Play for your peace of mind so you can cancel easily at any time with a few simple taps on your phone. For Apple users go to Settings, then tap on your Apple ID profile, then tap Subscriptions, select My Love Your Love then press cancel subscription. For Android users go to the Google Play store. Tap on your profile icon, tap on Payments and Subscriptions, tap on My Love Your Love and select cancel Subscription.
Does My Love Your Love offer refunds?
Generally speaking My Love Your Love does not offer refunds. However, you can cancel your subscription anytime. Any request for refunds needs to be done via Apple or Google Play. However, if you are having an issue with the app please send us an email at [email protected] or complete our contact form and we will see how we can help.
Are there any notice periods for cancellations?
No! You can cancel anytime and there are no notice periods to wait out. Please be aware that if you are within a pay cycle (either monthly or annually) and you decide to cancel then you will still have access to the app for the remainder of the pay cycle and will not be charged again. However, you will not be refunded for whatever is left in that pay cycle.
Do we both pay for the app?
Yes! At My Love Your Love we encourage both partners to take responsibility for their relationship, so we’ve split the cost of the app over two users.
How much does the My Love Your Love cost?
When you sign up you will be given a 7-day free trial in which time you can start the app. You can cancel at any time within the 7 days and will not be charged. After the 7-day free trial you will be charged on either a monthly or annual subscription. The monthly cost is $8.99. The annual cost is $89.99. We’ve made this to be much more affordable than traditional couples therapy.
How do I pay?
Once you have downloaded the app you will be prompted to select an option for payment: monthly or annually. You will then be given a 7-day free trial which you can cancel within and not be charged. Your first payment will occur at the completion of the 7 day free trial. All payments are made through the App Store or Google Play for your peace of mind.
Happy Clients,
Great Reviews
Learn about My Love Your Love from other users and start exploring the app.
5/5
The videos and exercises are really informative and a helpful way to learn how to communicate better.
Tash and Phillip
5/5
This app has been great for our relationships. We love the deep connections and let’s talk about sex questions. It just makes the whole conversation that much easier.
Jes & SJ
5/5
The My Love Your Love App is fun. I really love the love generating challenges. It is just a nice gentle reminder to be fun and playful.
